Customer experience on tour
Family holiday and we have arrived in Cardiff in Wales to see the Australia V Fiji game (Rugby World Cup 2015), we are exploring from our hotel after having a delayed flight and a quite early...
Don’t overdo the machines (how to improve process for customers experiences)
Children are expensive. Modern children more so, since they seem to have requirements for all sorts of electronic devices that have replaced the somewhat innocent desires of my childhood – to be...
One Star does not make a Team
I have had years of hockey, softball, cricket, netball, rugby, gymnastics, rowing and probably a bunch of other stuff I have blocked out. Most weekends I am a sideline observer and supporter my...
The first fashion system decision; product, colour, size & fit?
Replacing systems is expensive and a lot of effort and hopefully it’s going to last you for a while. If you stuff it up, you’re either going to be forced to admit to a costly error and start all...
How to… Plan communication
Communication is one of those things that we are doing all the time, whether aware of it or not, verbal and nonverbal, planned and unplanned communications are the life blood of relationships and...
Click-clack you’re taking me back… (cloud pros and cons)
Picking up takeaway on the way home, I walk into our local Thai place. My order isn't ready yet, the lady who greets me asks how I would like to pay. Card, sure she says and heads off out the...
How to… Garment Costing
When an outsider looks at what’s paid to a factory and what’s charged at full retail they think – wow!
That looks incredible, I can make a killing. But there’s more to it than that.
How to… Make Returns work for you
Often returns particularly for online purchases is an overlooked or poorly executed part of the business.
Integration Basics | 3 key items that must touch finance in real time
Last week we talked a little about systems and some key points about systems that guide on knowing if you have a 'good fit'. Integration can be a messy business to understand and sometimes even when you think the system is ONE it turns out that it isn’t really.
