Use customer data for efficacy (‘experience’ not required)
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
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Category: Customer Service
Customer service done well is a lot of little things
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot...
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Insurance Dis-trust makes customers feel like criminals
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
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Returns Pain Reduction 3 Retail Basics to apply
Two recent experiences have highlighted that there are retailers who are still struggling with the...
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Rowing Retail: Planning helps keep captive customers
There we are, a group of loyal, crazy parents who stand on the riverbank cheering our girls (who...
Read More
Use customer data for efficacy (‘experience’ not required)
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
Read More Customer service done well is a lot of little things
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot...
Read More Insurance Dis-trust makes customers feel like criminals
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
Read More Returns Pain Reduction 3 Retail Basics to apply
Two recent experiences have highlighted that there are retailers who are still struggling with the...
Read More Rowing Retail: Planning helps keep captive customers
There we are, a group of loyal, crazy parents who stand on the riverbank cheering our girls (who...
Read More