Use customer data for efficacy (‘experience’ not required)
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
Read Moreby Leonie McCarthy | May 19, 2019 | Customer Service, Experiences, Future & trends
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
Read Moreby Leonie McCarthy | Jul 30, 2018 | Customer Service, Experiences
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot...
Read Moreby Leonie McCarthy | Jun 20, 2017 | Customer Service, People, Systems & Processes
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
Read Moreby Leonie McCarthy | May 30, 2017 | Customer Service, Systems & Processes
Two recent experiences have highlighted that there are retailers who are still struggling with the...
Read Moreby Leonie McCarthy | Mar 26, 2017 | Customer Service, Systems & Processes
There we are, a group of loyal, crazy parents who stand on the riverbank cheering our girls (who...
Read Moreby Leonie McCarthy | May 19, 2019 | Customer Service, Experiences, Future & trends
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
Read Moreby Leonie McCarthy | Jul 30, 2018 | Customer Service, Experiences
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot...
Read Moreby Leonie McCarthy | Jun 20, 2017 | Customer Service, People, Systems & Processes
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
Read Moreby Leonie McCarthy | May 30, 2017 | Customer Service, Systems & Processes
Two recent experiences have highlighted that there are retailers who are still struggling with the...
Read Moreby Leonie McCarthy | Mar 26, 2017 | Customer Service, Systems & Processes
There we are, a group of loyal, crazy parents who stand on the riverbank cheering our girls (who...
Read More