Small data; creating a superior customer experience
The headlines and news stories are predictable: Bricks and mortar are failing. Online is the...
Read Moreby Leonie McCarthy | Aug 14, 2019 | Future & trends
The headlines and news stories are predictable: Bricks and mortar are failing. Online is the...
Read Moreby Leonie McCarthy | Jul 6, 2019 | Future & trends
In 2018 alone, Australians spent a grand total of $28.6 billion ($20.3 billion USD) while shopping...
Read Moreby Leonie McCarthy | Jun 17, 2019 | Future & trends, Shopping
The WEF 2017 report says we will see 15% of stores close in the next decade. Last year saw the...
Read Moreby Leonie McCarthy | May 19, 2019 | Customer Service, Experiences, Future & trends
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
Read Moreby Leonie McCarthy | Jun 20, 2017 | Customer Service, People, Systems & Processes
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
Read Moreby Leonie McCarthy | Aug 14, 2019 | Future & trends
The headlines and news stories are predictable: Bricks and mortar are failing. Online is the...
Read Moreby Leonie McCarthy | Jul 6, 2019 | Future & trends
In 2018 alone, Australians spent a grand total of $28.6 billion ($20.3 billion USD) while shopping...
Read Moreby Leonie McCarthy | Jun 17, 2019 | Future & trends, Shopping
The WEF 2017 report says we will see 15% of stores close in the next decade. Last year saw the...
Read Moreby Leonie McCarthy | May 19, 2019 | Customer Service, Experiences, Future & trends
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
Read Moreby Leonie McCarthy | Jun 20, 2017 | Customer Service, People, Systems & Processes
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
Read More