Stores Evolution – Where are the humans in this place?
The WEF 2017 report says we will see 15% of stores close in the next decade. Last year saw the...
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Tag: Customer Service
Use customer data for efficacy (‘experience’ not required)
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
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Customer service done well is a lot of little things
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot...
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Insurance Dis-trust makes customers feel like criminals
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
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Returns Pain Reduction 3 Retail Basics to apply
Two recent experiences have highlighted that there are retailers who are still struggling with the...
Read More
Stores Evolution – Where are the humans in this place?
The WEF 2017 report says we will see 15% of stores close in the next decade. Last year saw the...
Read More
Use customer data for efficacy (‘experience’ not required)
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
Read More
Customer service done well is a lot of little things
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot...
Read More
Insurance Dis-trust makes customers feel like criminals
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...
Read More
Returns Pain Reduction 3 Retail Basics to apply
Two recent experiences have highlighted that there are retailers who are still struggling with the...
Read More