by Leonie McCarthy | Apr 19, 2020 | Leadership, Processes
What does ‘new retail’ look like? We’re not sure, and neither is anyone else. But scenario planning is the new black, especially for the retail industry. The way I am thinking about it is, it’s a bit like a ‘choose your own adventure’ book. The basic premise is...
by Leonie McCarthy | Oct 15, 2019 | Customer Engagement, Leadership, Processes
Creativity and innovation have always been at the nucleus of the approximately $2.4 trillion fashion industry. Much like technology, fashion that rules is both dynamic and visionary. It’s no wonder, then, that the two are inextricably linked; that is, fashion and...
by Leonie McCarthy | Aug 14, 2019 | Customer Engagement, Data Security
The headlines and news stories are predictable: Bricks and mortar are failing. Online is the future. Here at 6R, we know that this is an oversimplification, as online and in-store, experiences merge, good retailers are using data to focus on improving convenience and...
by Leonie McCarthy | Jul 6, 2019 | Customer Engagement, Processes
In 2018 alone, Australians spent a grand total of $28.6 billion ($20.3 billion USD) while shopping online. As of January of this year, this amounts to 9% of Australia’s total retail sales. All of this online shopping means that the amount of packaging is also...
by Leonie McCarthy | Jan 20, 2017 | Customer Engagement, Processes
Last week at the Sydney Retail Tech meet up Max Ryerson (@MaxRyerson) shared with the group some of his research and insights on the future of retail. Some of the big trends that he has observed in his global consulting practice are indicating that more and more of...