Tag: Process & Systems

Insurance Dis-trust makes customers feel like criminals

by Leonie McCarthy | Jun 20, 2017 | Customer Service, People, Systems & Processes

Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...

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Rowing Retail: Planning helps keep captive customers

by Leonie McCarthy | Mar 26, 2017 | Customer Service, Systems & Processes

There we are, a group of loyal, crazy parents who stand on the riverbank cheering our girls (who...

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The first fashion system decision; product, colour, size & fit?

by Leonie McCarthy | Aug 24, 2015 | Systems & Processes

Replacing systems is expensive and a lot of effort and hopefully it’s going to last you for a...

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Insurance Dis-trust makes customers feel like criminals

by Leonie McCarthy | Jun 20, 2017 | Customer Service, People, Systems & Processes

Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this...

Read More

Rowing Retail: Planning helps keep captive customers

by Leonie McCarthy | Mar 26, 2017 | Customer Service, Systems & Processes

There we are, a group of loyal, crazy parents who stand on the riverbank cheering our girls (who...

Read More

The first fashion system decision; product, colour, size & fit?

by Leonie McCarthy | Aug 24, 2015 | Systems & Processes

Replacing systems is expensive and a lot of effort and hopefully it’s going to last you for a...

Read More

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