by Leonie McCarthy | Mar 1, 2017 | Customer Engagement, Processes, Team & People
Understanding the motivation for a customer is not simple. This was made personal for me, in a conversation with my son this week. We have started using an ‘order online, deliver planned meals to your doorstep’ type service, and he was asking me if he could have some...
by Leonie McCarthy | Mar 7, 2016 | Customer Engagement, Processes
Recently, I’ve gone back to having an iphone after having tried both android and windows OS. Choice? Kind of. Mostly it’s easier at home where everyone has the same. It’s fairly typical that when you’re in the adjustment to a new piece of equipment/ way of working...
by Leonie McCarthy | Apr 22, 2014 | Processes
Process cannot be enforced without good systems to enforce them and systems cannot produce good end results without robust processes in place. Want to grow? Expand to new markets? Take on another segment or introduce another product line? Of course you do. Before you...
