Leonie McCarthyRetail systems stay strong only when relationships with tech suppliers do - without maintenance and clarity, core platforms slip into risk and become a constraint fast.
Leonie McCarthyWhen insurance claims treat customers with suspicion instead of empathy, trust breaks down. A real-world look at how processes create customer distress.
Leonie McCarthyReturns are costly and frustrating. Three practical retail basics to reduce returns pain through better product information, reporting, and in-store resolution.
Leonie McCarthyWhen demand is predictable, poor planning creates unnecessary queues. A real-world retail lesson on pre-ordering, captive customers, and friction reduction.