Implementation is where momentum matters
Everyone in retail talks about “transformation,” but the real battleground is getting your new system and processes actually working at the front line.
At 6R Retail, this is where we shine: helping you bridge the gap between the big decision and the daily reality, so your investment turns into genuine results, not another disappointment.
Trusted by
Common Fails in Project Delivery
We ensure your systems launch seamlessly and remain operational. Our dedicated team manages everything from refining processes to providing ongoing training and support.
Process refinement for effective system implementation.
Thorough testing ensures a smooth user experience.
Training and support for lasting adoption.
Implementation isn’t just go-live—it’s adoption
A new system alone doesn’t drive success. It’s the follow-through—process alignment, training, and ongoing support—that truly adds value. We ensure accountability and a structured rollout to prevent stalled momentum and encourage high user engagement.
6R Implementation Playbook
“The difference between stalled and successful implementation isn’t luck. It’s ruthless clarity, radical alignment, and relentless follow-through.”
Kickoff With Context
A clear diagram revealing your existing tech stack, integrations, and overlaps—so hidden risks and untapped strengths are visible to all.
Alignment Above All
We work with your team, vendors, and stakeholders to set clear intent and guardrails—even if it means slowing down up front to go faster later.
Action, Not Admin
Collaborative timelines, visible risk registers, and real accountability. Status meetings that actually move things forward.
Accountability That Sticks
We expect your people to show up, and we show up for you—calls returned, issues addressed quickly, and “ownership” that actually means something.
Change Management Done Right
Training for real user adoption, peer champions, and support loops—no check-the-box comms.
Post-Go-Live Partnership
True implementation isn’t done until your team can run the show without us. Our goal: make ourselves redundant by leaving your people more capable and connected than before[3][1].
Tangible success
When project teams break the cycle of stalled projects and build momentum, the results speak for themselves.
Our clients have smashed deadlines, turned chaos into clarity, and delivered measurable gains, sometimes in half the time thought possible. These aren’t just wins on paper; they’re real-world turnarounds that prove what happens when you bring a team together around clear purpose, get on with it and hold each other to account.
14%
Increase in AOV
Improved site speed, ease of navigation, free shipping threshold call out, suggested add ons in cart with Platypus shoes
40%
Improved Customer Satisfaction Rate
FILA saw a lift in customer satisfaction
12 week
ERP implementation
12 week ERP implementation with Incu
Words of praise
We work to build good relationships with our clients and the project teams we work with. It’s incredibly valuable to get feedback on what’s working (and what’s not).
We build that into our working process to continue to improve.
“We started work with 6r during a challenging period where to maintain the businesses revenues we needed to implement Ship from Store processes in a very short time frame. 6r oversaw the whole project and ensured that all stakeholders understood what needed to be done while meeting a deadline of 11 days“
“6R provided valuable assistance to Aje during their project’s discovery and documentation process. Leonie’s knowledge of the retail industry and ability to champion discipline and structure helped the team ask the right questions, create buy-in and understanding, and set the tone for the project’s success.”
“I wanted to share thanks and appreciation for all the planning, diligence, care and intelligence you bring to our team every day. You are a driving force in supporting our strategy and vision and we are all the richer for having you in our team. We are truely thankful for your relentless dedication to our people and projects.”
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FAQs
Find answers to common questions about our systems implementation process.
Who is this for?
This service is ideal for businesses initiating a project but needing guidance. It's also for those who have faced challenges in past projects or lack a dedicated project manager. We ensure your project gets the attention it deserves.
Who is it not suited to?
If you prefer a hands-off approach with no team involvement, this isn't for you. It's also not suited for those already proficient in system implementation. Lastly, if your core systems are fully aligned, you may not need our services.
How much does it cost?
We provide a detailed estimate at the project's outset, aligning with you and vendors on scope and costs. Our goal is to maintain balance throughout the process. Your commitment to the project is crucial for accurate budgeting.
How long does it take?
We operate at a 'retail pace,' ensuring timely progress. However, projects can take longer due to unforeseen elements. We recommend having contingency plans for both time and budget.
What makes a good project manager?
A good project manager follows through on commitments and holds themselves accountable. They possess skills that complement the client's expertise and provide focused attention. They also challenge ideas constructively and offer insights for improvement.
Still have questions?
We're here to help.
Don’t Just Launch,
Land It Right
Retail integrations are riddled with hidden traps—legacy systems, data migration woes, vendor “overpromises,” shifting requirements, and change fatigue that quietly kills adoption[2]. Want a system that works, not just a system that’s “live”? Partner with experts who’ve failed before, learned, and have the scars to prove it. That’s what sets us apart.
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We work on lands cared for by First Nations people for thousands of years. We honour their enduring connection to country, and pay our respects to Elders past and present, knowing true progress means listening first.
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