“Simple can be harder than complex:
you have to work hard to get your thinking clean to make it simple.
But it’s worth it in the end because once you get there, you can move mountains.”
“Simple can be harder than complex:
You have to work hard to get your thinking clean to make it simple.
But it’s worth it in the end because once you get there, you can move mountains.”
What that means for a client is a focus on their team and skills and complimenting their existing teams skills with project delivery expertise.
Practically, this takes the form of working with teams to build ways of learning and sharing that knowledge.
We focus on communicating clearly about the project inside the business and working to articulate expectations early in the project cycle.
People hear your words but also watch your actions. It’s important for us as partners to bring the best energy we can to your team and business.
We build positive energy from the ground up by ensuring that we’ve ‘put our own oxygen masks on first’ before helping others.
Looking after ourselves and developing our own skills and knowledge by learning new things is part of how we prepare to engage with clients.
“Leonie’s vast knowledge of the retail landscape meant she was truly able to assist us with asking the right questions at a macro and micro level, unpacking and documenting in a way that created buy-in and understanding from the wider team.
Her ability to champion discipline, structure and progress from early on set the tone for our project and has shifted the dial in the way we are working as a team when it comes to executing the next phases.”
What that means for a client is a focus on their team and skills and complimenting their existing teams skills with project delivery expertise.
Practically, this takes the form of working with teams to build ways of learning and sharing that knowledge.
We focus on communicating clearly about the project inside the business and working to articulate expectations early in the project cycle.
People hear your words but also watch your actions. It’s important for us as partners to bring the best energy we can to your team and business.
We build positive energy from the ground up by ensuring that we’ve ‘put our own oxygen masks on first’ before helping others.
Looking after ourselves and developing our own skills and knowledge by learning new things is part of how we prepare to engage with clients.
“6R was an incredibly valuable resource to Aje through our discovery and documentation process. Leonie’s vast knowledge of the retail landscape meant she was truly able to assist us with asking the right questions at a macro and micro level, unpacking and documenting in a way that created buy-in and understanding from the wider team. Her ability to champion discipline, structure and progress from early on set the tone for our project and has shifted the dial in the way we are working as a team when it comes to executing the next phases.”
6R was born out of 5R which came from the 4P’s – sounds like a bit of a wobbly old family tree, but there’s logic in it. Simply put it’s a way to remind ourselves that in retail, as many things change the fundamentals of getting product, promotion and margin right are not lost but further augmented by digital tools.
The right product; the one that meets the customer need. Is constructed well and serves it’s purpose.
It is sourced ethically, has supply chain transparency and can be recycled, reused and reimagined after it’s first life.
Getting the price right your customer means representing the right value to the customer.
Creating a pricing structure that makes sense to a customer and where they can see the value exchange easily takes balancing margin and customer perception. It’s so easy for your customer to do a quick price check, make sure the price is right.
Customers are now conditioned to expect promotional period markdowns and value shoppers will wait for those times.
When designing promotions retailers should look to offer value to and ensure they don’t OVER communicate.
This used to be all about getting the right product to the right store so the customer could shop it; ensuring that the stores had inventory that was reflective of that customer and demographic.
It’s evolved! Spurred on the the need to shop from your bed, couch or living room, the focus for retailers now is to make the store and service come to life no matter the method.
The right quantity was all about allocations and ensuring that stores had an appropriate selection, that stock wasn’t sitting in back rooms inaccessible to the customer.
New ideas like pre ordering are going to help retailers get even more accurate about quantity and reduce waste and discounting at the end of seasons. Made to order creates the exact quantity that we need with no leftover.
People in retail, in projects and in life are everything.
If you get this ‘right’ everything else seems easier. The right customer facing people, the right technical people and the right partners make your projects work.
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