Systems Mastery
You’ve finished your project, but things are not going as you had hoped (or planned). Things seem murky and confusing; your team are struggling with issues like inventory movements, sales clarity, or payment processing. Or perhaps your project has stalled, and you’re at a loss about what to do next. Or it could be that you’ve lost project knowledge and continuity part way through.
You’re not alone! Businesses can find themselves grappling with these problems, especially after a time of change. Ignoring these issues won’t make them go away. They’ll continue to erode productivity, efficiency, and ultimately, your bottom line.
Continuing to hope that things will improve on their own will take your business down a path of lost opportunities, wasted resources, and increased frustration. The complexity and unpredictability of organisational realities often exceed the capacity of an internal team. Trying to fix everything internally might not be the most effective solution.

Evolving Processes for Your Business
Building end-to-end working processes that are really working is multi-faceted.
It requires people to be aligned on purpose and have both the will and skill to execute.
It requires processes that are understood and consistently applied.
It requires practices that make the flow of information easy.
In our end-to-end review we focus on people, process and the practices (systems tech and other) that support
them.
“In the beginner’s mind there are many possibilities, but in the expert’s mind there are few.” Shunryu Suzuki
from Zen Mind, Beginner’s Mind.
Embrace Transformation
We work closely with your internal teams to ensure smooth delivery and measurable impact. Our goal is more than providing solutions—we deliver transformation. With a strong commitment to you and your team, we prioritize alignment to achieve positive and productive results.
Our clients turn to us for extra capacity, for skills they don’t have ‘in house’, or for the fresh perspective we bring that helps enact change efforts with less internal friction. They understand the value of getting their project back on track, getting more out of their existing systems, or automating stuck processes. And they know they can rely on us to deliver on our promise.
We operate at ‘retail pace’, meaning we appreciate the value of each day. We will work to the agreed timeline and manage to the deadlines to keep us on track. We provide you with an estimate at the start of your project and work with you and your vendors to align on scope, timeline, and cost. We’re here to assist you in navigating the implementation process, not just to survive it but to master it.
“I wanted to share thanks and appreciation for all the planning, diligence, care and intelligence you bring to our team every day. You are a driving force in supporting our strategy and vision and we are all the richer for having you in our team. We are truely thankful for your relentless dedication to our people and projects.”
When we talk about mastery this is what we mean.
So, if you’re ready to take the leap from confusion to clarity, from stalled to streamlined, from problem to solution, contact us today. Remember, the journey to mastery begins with a single step. Let that step be a call to 6R Retail.
Expert Mindset
“The expert mindset is one of certainty and absolutes. However, our organisational realities are ever more complex, unpredictable, and dynamic. Taking up the beginner’s mindset invites an array of “right answers” or at least opens us up to the possibility that more than one right answer is accessible to us.”
Leading Innovation: The Beginner’s Mind and Mindful Beginnings
What does success look like?
That comes down to your situation and what you need to achieve. Does success look like getting your project back on track? Does success look like getting more out of your existing systems? Automating some of the processes that you’re stuck on? Whatever it looks like for you we’ll be sure to ask and get clarity on this before we dive into making any changes.
How will we work together?

Aligning your internal teams around delivery and assessing impact. Like many things that sound simple, getting things working well is harder than it sounds.

Improving our ways of working is what we’re all about at this point.
How will we stay accountable?
We all need a little accountability nudge from time to time. We’ll help you out with this. It’s our job as hold ourselves (and the team) to account for your systems to work successfully for you.
Who is it not suited to?
- If you want someone to fix the problem with no input from your team (just not possible).
- If you have already decided to stop the project.
Who is this for?
- If you’re finished your project and things are still looking murky and confused (there’s a lack of clarity about information and where it comes from).
- If you’ve finished your project and you’re having issues with inventory movements, sales clarity or payment processing.
- If your project has stalled and you can’t figure out what to do next.
How long does it take?
Projects vary but we’ll be clear with you about our time with you to put boundaries that help us understand milestones and delivery.
We’re used to working at ‘retail pace’ meaning that every day counts. We will work to the agreed timeline and manage to the deadlines that keep us on track.
We recommend always having contingency for both time and spend if you can. Contingency provides some more choice and can mean that you’re not forced into making short term decisions that will keep hurting you long term.
How much does it cost?
We provide you with an estimate at the start of your project and work with you and the vendors to align on scope, timeline and cost to keep everything balanced.
The caveat being that we rely on you to be ready and commit to the process.
What results can you expect?
We believe in working towards the goal of mastery – a concept borrowed from the practice of yoga. Just like
yoga, system implementation and process improvement are ongoing practices.
There’s always another layer, another nuance that can be added to produce a better result.
The retail environment is changing around us. Our work is all about evolving your processes and stepping them
up to meet the ever-changing needs of your business (and staying sane at the same time).