6R Blogs
The 5 Essential Elements For a Successful Project
We have depth of project experience, and years of working in the retail industry, on various technology projects. Over this time, we have gleaned some insight into the ways of engaging that get...
Small data; creating a superior customer experience
The headlines and news stories are predictable: Bricks and mortar are failing. Online is the future. Here at 6R, we know that this is an oversimplification, as online and in-store, experiences...
Ecommerce is booming! (and with it packaging increases)
In 2018 alone, Australians spent a grand total of $28.6 billion ($20.3 billion USD) while shopping online. As of January of this year, this amounts to 9% of Australia's total retail sales. All...
Stores Evolution – Where are the humans in this place?
The WEF 2017 report says we will see 15% of stores close in the next decade. Last year saw the highest retail closure numbers in the USA and 2019 is tipped to follow suit. Australia has a...
Use customer data for efficacy (‘experience’ not required)
6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
How Better Listening Can Improve Project Outcomes
An upsetting recent experience Have you ever felt like the person you’re speaking to is just not listening? Last week, we pulled the plug on a server migration. If you've ever done a move like...
What if you Treated People as Assets?
Some time ago, (admittedly over a drink), a software provider was heard to wonder… “What if we selected the people we want to work with first, and then figured out the plan and the system?” At...
Giving and Receiving Feedback
Feedback: Tips to help calm the nerves I was recently asked to contribute a ‘customer’s perspective’ to a room full of people who are delivering to customers (like the one I shared with this...
Project and Role Transition Requires Kindness to Self First
Transition projects and role transition both require kindness to self first. When in transition, there are 5 pointers to look out for and to help manage the transition process. From Doing to...