6R Blogs
Mentoring: Learning from Others
A mentor is someone who allows you to see the hope inside yourself. — Oprah Winfrey I love this quote, and mentoring, for me, has been the backbone of creating hope and development in my growth....
Energy Audit: How Do You Manage Under Pressure?
In this article Tony Schwartz shares some alarming numbers he sees when conducting his 'energy audit' with groups of senior managers and leaders: 77% said they had trouble focusing on one thing...
Customer service done well is a lot of little things
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot solve the problem by myself, but I know that if I do call I’m going to have to go through a series of...
Small Actions that Reduce ‘Organisational Drag’
I hate waiting. I’m bad at queues, being on hold, traffic that’s not moving, and anything else that feels like a waste of time. Being ready to go for a meeting with only a few of the meeting...
Decision Making is Easy (when you ask the right questions)
"In good decision making, frugality matters," says Malcolm Gladwell;taking complex problems, and reducing them to the key levers that help us choose is a critical skill. Getting to the heart of...
Persistence and Practice; Project training essentials
Years ago, I worked on a project where we took a legacy horse race rating system used by a bookmaker and upgraded it to a modern technology platform. I spent a lot of time with guys who were...
Learning New things is Hard (especially in projects)
We’ve reached ‘that stage’ in the project, the learning curve is steep. Last week one of my team members was showing people how to open multiple browser windows and explaining that this was not a...
How to overcome software disappointment
Chatting to someone I had just met at a business breakfast, we were 'finding common ground' that you do when you first meet. She shared that her organisation is undergoing a significant software...
Insurance Dis-trust makes customers feel like criminals
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this too, so they have processes in place to assess the validity of claims. From a business...