6R Blogs
How to be truly focused and present… lessons from the wild
Before opening email or responding to texts and other messages I am enjoying the internal peace that comes from having just focused for the last 10 days on whatever was the ‘next thing.’ As I...
Customer experience comes back to retail basics (the personal touch)
Customer experience doesn’t have to be high tech to be good. As we navigate all the different ways of interacting, remembering the retail basics of personal touch, makes all the difference, not...
Click & Collect transaction or interaction?
Target have a click & collect function on their web store and I find myself sometimes losing purpose when I go to their retail environment, so I decided to give it a go. The kids needed...
Planning Projects | How to give it a T.I.C.K.
When you start a project typically you make a project plan. Problem with planning projects, and this is the problem with all plans really, at the time of planning you only know what you know...
Choice. How to make it easier.
Choice is harder than it sounds and we can in the barrage of options end up just not choosing at all. What can retailers do to help customers navigate and choose well?
Humans ARE underrated
Connections are what humans are hardwired to look for; as machines get better at just about everything what will the humans contribute?
Get organised with a Christmas Holiday Checklist
Some 2 months ago we published a 12 point Christmas Holiday Checklist for Business. If you didn't see it, take a moment now to read it, its ok, i'll wait here.
Why connecting is so important
Saturday had us setting up cake stalls and BBQs, looking out at the less than fabulous weather and wondering if we would be lucky and have the sun come out. We were focused on our kids and their...
Curation and selection – help me find the right #product
It’s been happening more frequently lately. Finding mid-shop that I have tuned out. Why am I here? What was I looking for? Have I started drooling? Is this a familiar experience for you too?...